Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ephemeracraft.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ephemeracraft.com.


Damages and issues
Upon receiving your order, we recommend giving it a quick once-over. If you spot any defects, damages, or if the wrong item arrives, snap a picture and reach out to us right away. This way, we can swiftly assess the issue and ensure everything is made right for you.


Exceptions / non-returnable items

We can't process returns for special orders, personalized items, sale items, or gift cards. If you need clarity on whether your item falls into these categories or have any concerns, don't hesitate to reach out. We're here to assist you!

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@ephemeracraft.com.