Refund Policy

We want you to be happy with your purchase. Because our products are digital files delivered instantly, refunds work a little differently than for physical goods — this page explains exactly how.

1. Digital products, instant delivery

All items sold on ephemeracrafts.com are digital downloads. Once your payment is confirmed, download links are issued immediately and the files are delivered to you in full. Because you receive the complete product instantly, all sales are generally final — but there are important exceptions, below.

2. When we will refund or fix it

• Faulty files. If a file is corrupted, incomplete or does not open, write to us — we will fix it or re-send the files right away. If we cannot deliver a working file, you receive a full refund.
• Duplicate purchase. If you accidentally bought the same item twice, we refund the duplicate.
• Order never delivered. If payment went through but you never received your download links, contact us — we will restore access; if that is impossible, we refund.
• Wrong item purchased and not downloaded. If you bought the wrong kit by mistake and have not downloaded it, contact us within 14 days and we will arrange a refund or an exchange where possible.

3. When we cannot offer a refund

• the files were downloaded and work as described, but you simply changed your mind;
• you expected a different style, colour or file format that was clearly stated before purchase;
• printing or craft results did not meet expectations due to your printer, paper or technique (we will still help you troubleshoot — see our printing guide and write to us).

4. A note for EU and UK customers

If you are a consumer in the EU or UK, you normally have the right to withdraw from a digital purchase within 14 days. For digital content supplied immediately, this right ends once the download begins, provided you gave consent and acknowledged losing the withdrawal right at checkout. If you have not started your download, you can still request a withdrawal — contact us. This policy never limits mandatory consumer rights in your country.

5. How to request a refund

Email hello@ephemeracrafts.com with:

• your order number (or the e-mail address used at checkout);
• the name of the item;
• a short description of the problem — a screenshot helps.

We reply within 1–2 business days. Approved refunds are issued to your original payment method; depending on your bank, it may take 5–10 business days to appear.

6. Before opening a payment dispute

Please write to us first. We are a small studio and we resolve genuine issues quickly — a quick e-mail almost always works faster than a chargeback.

7. Orders placed on other platforms

For orders placed through our Payhip, Etsy or other marketplace shops, the marketplace's own refund rules and platform customer protections also apply.

8. Contact

Questions about this policy? Write to hello@ephemeracrafts.com or use our Contact page.